The main concern
of Customer Technical Relations
(CTR) is before and after
sales services, product
adoptions of new materials
in customer operations,
educational facilities,
and providing supervising
services to customers for
flat steel application and
usage including claim handling.
The CTR department
is responsible for establishing
a bridge between customers
and the plant in technical
matters. In order to achieve
this goal, CTR engineers
visit customers regularly,
feedback their concerns
and suggestions to the plant,
and hold seminars to explain
to customers the issues
related to flat steel properties,
production, and standards.
Trials
and Product Adoptions:
New material
requests from customers
are processed separately
as trials. The trial process
can be called "customized
material design process,"
and includes defining raw
material, processing parameter
specifications, and monitoring
overall process steps by
technical committee, as
well as following the product
performance at customer
process by CTR. Trials are
started according to customer's
requests and completed according
to the feedback given by
the customer. After achieving
customer satisfaction through
these trials, all the data
compiled in the trial is
transferred to routine order
for purposes of sustaining
future quality guarantees.
Product adoptions
are similar to trials, with
one exception. In product
adoptions, the main goal
is not the designing of
new material, but the adaptation
of previously defined materials
to specific customer applications.
The trial
and production adoption
process takes into consideration
all dimensions of the product
application, such as achieving
the required quality, plus
ensuring high availability
and low cost.
For requests
related to trial and product
adoption, please contact
our CTR service or Sales
Department.
Complaints
:
If a customer
has a complaint concerning
any of the products delivered,
whatever the reason, Borçelik
guarantees the provision
of a CTR engineer to inspect
the materials at the customer's
site, within 7 days (*),
to evaluate the situation
according to the order agreement
and international standards.
Borçelik views customer
complaints as an opportunity
for continuous improvement.
All customer concerns and
claims are discussed within
the Borçelik technical team
and all necessary corrective
and preventive measures
are immediately taken.
*Valid for
local cases
Seminars
for customers
To affirm
Borçelik's concern for customer
service and satisfaction,
the CTR team provides educational
seminars for its customers
to create a link between
their needs and the steel
processes in order to improve
the overall synergy between
the two. Our seminars include
the following:
i. Steel production
(from iron ore to flat steel)
and steel standards
ii. Coated products
iii. Metal Forming
iv. Mechanical properties
of materials (standards,
testing, and evaluation)
v. Welding
Besides these,
Borçelik will prepare upon
request more customized
seminars to meet the specific
customer needs and applications.
Position
|
Contact |
Tel |
Fax |
E-Mail |
Customer Technical Relationship and Marketing Manager
|
Hamdi
Erçelik |
224-2804218 |
224-5190130/31 |
|
Customer
Technical Relations
Authorized Specialist
|
Uğur
Şahinoğlu |
224-2804075 |
224-5190130/31 |
|
Customer
Technical Relations
Authorized Specialist
|
Gökhan
Horasan |
224-2804211 |
224-5190130/31 |
|
Customer
Technical Relations
Authorized Specialist
|
Sinan Küçük |
224-2804310
|
224-5190130/31 |
|
Customer Technical Relations Specialist
|
Belma
Ünlü |
224-2804055
|
224-5190130/31 |
|
